This improved visitor retention rates during peak times and maximised completed orders. The quality of the solution, ease of use and reassurance to have it kick in whenever visitor time extends past our preferences at peak periods gives us a year-round positive customer experience. The realisation it could do more than we first thought was fantastic.
Psychology research has proven when people experience a period of waiting with no explanation as to why they are waiting or how long they are going to wait, it feels longer than waiting for the same period when they have been told how long they can expect to wait. Scribbler is notorious for their alternative take on humorous cards and reflect this in all their online Virtual Waiting Room messaging to keep their customers smiling, as per the screenshot below.
We found they had more patience and stayed loyal to us knowing the queue was very short. It helped maximise our peak time sales, versus before we had the service running. This helped us plan the best times to coordinate email sends — avoiding busy periods — so we always have as few people queuing at any one time as possible. The cloud hosted Virtual Waiting Room operates at a DNS level and is implemented in front of your web-based application where it manages all incoming traffic therefore covering all aspects of the web application infrastructure, not just specific pages.
Using DNS enables an easy and rapid implementation as it does not require any code changes to the website. No training is needed, just a nice easy dashboard and clear instructions throughout.
Funny Birthday Cards - Scribbler
You are fully in control of how and when you choose to use the functions. It is straightforward to manage and edit the email alerts services. The real-time reporting means you can check queuing volumes as often as you like — or set up emails notifications depending on your preference.
Planning maintenance works can be fraught with difficulty, balancing upgrade works against interrupting customer sales. Fitting this around a print-on-demand service with same-day delivery pledges only adds to the complexity.
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When maintenance works were needed, Scribbler wanted to offer customer-friendly messaging to manage expectations about the anticipated down-time. Skip to Content Bullring Open Today 10am - 8pm. Bullring and Grand Central. All Shops. All Eateries.
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